‘Online Monitoring’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.
As a product discovered more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline may not seem like an obvious target for digital platform algorithms.
Yet the brand’s emergence as a viral TikTok topic has positioned it at the vanguard of an advertising revolution, where major corporations are allocating substantial funds to content creators and devoting less capital to promoting products in legacy broadcasters.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who saw laborers using on their skin with a byproduct of the drilling process. Now, a flood of user-generated videos have recorded its extensive utilization in “life hacks”.
Hailed as a fix for dirty sneakers or prolonging the scent of perfume, as well as a fix for creaky hinges. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, marketers at Unilever amplified the hacks by having their research teams evaluate the claims and providing creators with the outcome data.
Suggestions that it lessened the sting of chili on the mouth were validated. Similarly supported were ideas it could extend fragrance and restore leather handbags. Proposals that it might whiten teeth or extend lashes were refuted.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. However, this online trend has helped convince executives to ramp up funding for content creators.
This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. Fernando Fernández, freshly instated, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Shifting to Modern Engagement
The company's social media lead, who is heading the digital initiative, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without spoiling the atmosphere” was crucial.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and sharing usage tips.
“There’s this moving away from a mass communication approach, where we would just broadcast out … Now it’s many conversations, many communities. The evolution of platform algorithms means that these communities feel niche, however, they are large.
“If you can make sure your brand is shared by other people, mentioned by individuals, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.”
A Revolutionary Change in Media
The strategy reflects dramatic transformations taking place in media consumption, with Gen Z and millennial audiences spending more time on digital networks than traditional TV, print, or radio.
The transition is visible in declines in traditional media advertising. Across Britain, commercial funding for leading TV channels have declined by over six hundred million pounds in actual value since the end of the last decade.
The Rise of the Creator Economy
It also reflects a merging of functions as corporations essentially turn into content studios, collaborating with hundreds of content creators to boost their products.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Many companies report to us consumers have more faith in suggestions from the creators they engage with more than they trust ads. This is a persistent pattern.”
He added firms may also cut expenditures by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to see what works.
This strategy is expanding. Marketing investment on influencer marketing is rising at quadruple the rate than the media industry overall. Across the United States, it has increased by over 100% since 2021 and is expected to hit substantial figures in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, executives said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
Sykes said: “Among the most effective advertising investments is still major broadcast spectacles. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I believe there is absolutely a role for them.”